The items in "Preorder" or ("Pre-order") have a delivery date greater than 1-3 working days and may take several months if they are future releases.
It is not possible to place orders containing mixed stock items and preorders or combine them for shipping.
It is not allowed to order preorder items with release dates that are more than 3 months away.
Orders for reserved items with deposit are handled en bloc. They are paid for and shipped when all items are available and cannot be separated. If you would like more flexibility to make partial shipments, please place several orders.
Troopertoys is not responsible for cancellations or delays of preorder items, as they depend on the manufacturers and distributors.
To formalize the reservation of preorder items it will be necessary to pay a minimum of 50% or the total amount, depending on the article. The amount in reservation deposit will be indicated in the section of the article.
If you have chosen to pay the reservation by bank transfer, the deposit must be received within 5 calendar days or the order may be canceled.
The amount paid as a reservation or deposit is part of the total payment, so before shipment only the rest must be paid.
Once the customer has been informed by email that the orders (or combination of orders) are available, they must be paid and shipped within 30 calendar days. We reserve the right to cancel available orders that are not paid and shipped before that deadline due to unavailability or refusal of the customer. The availability or price of orders cancelled for exceeding the shipping time will not be guaranteed.
When an item is purchased in preorder, we request it from the distributor and sometimes it is exclusively for the customer. An item ordered exclusively for the customer, which we have no intention of storing, may not be cancelled or returned unless it has obvious factory defects or is sent by mistake on our part.
Paid orders will be shipped at the time all items included are available in our warehouse. If an order has preorder items with different release dates, shipping will be delayed until all are available. If the customer wants to make 2 shipments for the same order, he will have to pay the amount of an additional shipment.
Once they have been received at our facilities, the preorder items paid will be sent within a maximum period of 7 calendar days.
When a customer cancels a preorder unilaterally we reserve the right to cancel their future purchases of preorder items. The amount paid as a deposit for the reservation of the preorders will not be refunded.