Right of withdrawal for consumers and users
You have the right to withdraw from this contract within 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify Troopertoys Distribuciones S.L., Calle Gandhi 35, 5ºA, 28017 Madrid, Spain, 722839191 - 910547197, [email protected] your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory.
Consequences of withdrawal
In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund.
We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first.
You must return or deliver the goods directly to us or to Troopertoys Distribuciones S.L., Calle Gandhi 35, 5ºA, 28017 Madrid, Spain, 722839191 - 910547197, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the end of that period.
you must bear the direct cost of returning the goods.
Only you will be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.
In turn, you will also be responsible for the decrease in value of the goods resulting from their lack of the original packaging, their use and wear and damage due to damage.
Withdrawal form model
(you only have to complete and send this form if you wish to withdraw from the contract)
– To the attention of Troopertoys Distribuciones S.L., Calle Gandhi 35, 5ºA, 28017 Madrid, Spain, 722839191 - 910547197, [email protected]
– I hereby inform you /we communicate (*) that I desist from my/we desist from our (*) contract of sale of the following good
– Ordered on/received on (*)
– Name of the consumer and user or of consumers and users
– Address of the consumer and user or of consumers and users
– Signature of the consumer and user or of consumers and users (only if this form is submitted on paper)
– Date
(*) Delete what is not appropriate.