Right of withdrawal for consumers and users
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period will expire after 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.
To exercise the right of withdrawal, you must notify us at Troopertoys Distribuciones S.L., Calle Gandhi 35, 5ºA, 28017 Madrid, Spain, 722839191 - 910547197, [email protected] of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form below, but its use is not compulsory.
Items must be returned in perfect condition, with their original packaging and seals intact. All components of the items must be returned, as well as any promotional items included. We reserve the right to refuse the return if the above requirements are not met or if we detect intentional damage to the item that is not likely to be a manufacturing defect.
You shall only be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
At the same time, you will also be responsible for any diminished value of the goods resulting from their lack of original packaging, wear and tear and damage due to damage.
Except in the event that the returned package is damaged by the carrier, no refund will be made if the item arrives damaged due to the customer's responsibility. It is the customer's responsibility to protect the returned item by suitable packaging which must be sufficient to ensure its protection during transport.
You must assume the direct cost of returning the goods. We will only assume the cost of returning the goods in the event of manufacturing defects.
Paint imperfections on the items are not considered as reasons for return. If you wish to return an item for this reason, the cost of transport is the responsibility of the customer.
The images on the website are for illustrative purposes only and the final product may be different. The fact that the images on the website provided by the manufacturer are different from the final product is not considered a reason for return because production processes and licensing requirements may vary.
Returns due to a change of mind or purchase of the wrong item are at the customer's responsibility.
Preorder items are a service we provide to the customer by ordering the products from the distributor exclusively for the purpose of fulfilling the order. Therefore, we always recommend that you make your purchase when you are absolutely sure of what you want. There is always the possibility to cancel a preorder. The two possible cases are as follows:
• If less than 14 days have passed since the purchase was made, in which case we offer the possibility of a 100% refund.
• If more than 14 days have passed since the purchase was made, in which case we reserve the right not to accept a cancellation after this date.
Consequences of withdrawal
In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund.
We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first.
You must return or deliver the goods directly to us or to Troopertoys Distribuciones S.L., Calle Gandhi 35, 5ºA, 28017 Madrid, Spain, 722839191 - 910547197, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the end of that period.
Withdrawal form model
(you only have to complete and send this form if you wish to withdraw from the contract)
– To the attention of Troopertoys Distribuciones S.L., Calle Gandhi 35, 5ºA, 28017 Madrid, Spain, 722839191 - 910547197, [email protected]
– I hereby inform you /we communicate (*) that I desist from my/we desist from our (*) contract of sale of the following good
– Ordered on/received on (*)
– Name of the consumer and user or of consumers and users
– Address of the consumer and user or of consumers and users
– Signature of the consumer and user or of consumers and users (only if this form is submitted on paper)
(*) Delete what is not appropriate.